IT Support Services & Feature

Just like a client hires your team to manage their IT, you hire us to manage or configure items within your Automate such as

  • Automate a process
  • You have to redirect team resources for client support, but need someone to handle Automate management
  • Moving from a Break-Fix model to Managed IT and don’t know where to start
  • Optimize your Automate and integrate it fully with Manage
  • Other needs that may arise that require expertise outside of your existing team
  • Review your existing platform and provide remedial actions for misconfigured items
  • Overall tune-up and optimization of your Automate implementation
    • Configure monitoring and alerting
    • Optimize Ignite instance
    • Patch issue management solution included
    • Third-party patching solution included
    • Configure and optimize Virtualization Manager and maintenance
    • Integrate A/V and Backup solutions
  • Provide a team of professionals to remove the dependency on one in house expert
  • Support when you need it from 9 AM to 6 PM EDT with on-call emergency service

A new way to learn about ConnectWise Automate

  • Work directly with the master to dial in your environment over a three-day collaborative session(s)

Day 1 – Automate 101

  • The essentials of patching like a Ninja

Day 2 – Automate 201

  • Monitoring like a Ninja

Day 3 – Automate 301

  • Scripting like a Ninja

Data and venue will vary. Training includes a catered lunch each day.

LET US HELP YOU INTEGRATE WITH CONNECTWISE!

Learn More
Hours
MSPs would spend 15-30 hours dealing with Microsoft patching, now with CWA NINJA, they spend an average of 15-30 minutes.
Note: scripting times variable, these are average times and may vary due to experience.
80%
of MSPs do not securely patch their server.
75%
On average our CWA NINJA monitor set reduces false positives by 75%!

BENEFITS OF CWA NINJA

Automate Audit and Tuning

Automate Audit and Tuning

Setting up Automate can be quite a task, the learning curve can be time-consuming and take away from your technician’s tasking. CWA can help your organization configure your Automate (Labtech) environment using best-practices, saving you hours of work, and accelerating initial setup. Our Ninja’s can work with you on reducing wasted time on false alarms, monitor-set tweaks, or other customization your business requires from Automate.

Automate Admin and Management

Automate Admin and Management

Automate can take away precious time and energy from your technicians, who could be spending that time servicing customers. Partnering with CWA Ninja for managing your Automate can help restore focus on your core business delivering a higher-value and utilizing the tool in the most optimal manner.

Consulting, Scripting and Automation

Consulting, Scripting and Automation

Powershell and the Automate scripting engine allows for several routine activities to be automated, saving 15-30 man-hours per month. Leverage CWA Ninja’s to script and automate routine tasks improving your productivity and margins. Keep us in mind for project requests related to Automate based on your business needs.

Training

Training

ConnectWise Automate learning curve can be long and requires hours of time in the university? Take a look at our Ninja Camps that allow for 3 different sessions teaching the essentials of patching, monitoring, and scripting.

CONTACT

NEED A NINJA ?

YOU ARE WISE TO PARTNER WITH US. OUR NINJA LOOK FORWARD TO HELPING YOU. LET US KNOW HOW TO CONTACT
YOU WE ARE IMPART OUR WAYS. SCHEDULE A MEETING OR LET US CONTACT YOU.


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